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Use the drop-down boxes below to upload documents, get answers to your questions or message LPPA.

Select a topic from the list below for more information or to contact LPPA.

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Retirements and estimates

I want to start taking my pension - what's the process?

If you're still paying into your pension, you should start by letting your employer know. If not, you will need to contact LPPA directly.

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How much of my pension can I take as a lump sum?

You can normally take up to 25 per cent of the value of your pension as a tax-free lump sum when you retire.

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If I change my working hours, does that affect my pension?

Your pension is based on what you earn, so, it should only affect your pension if your pay is reduced. 

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Transfers and divorce

Can I transfer all my pensions into this one?

It's possible, but only within the first 12 months of joining your scheme.

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Can I transfer my pension out?

You may be eligible to transfer your pension, but there are some restrictions.

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I am getting divorced, what pension details do I need?

You will need details of your pension benefits, known as a Cash Equivalent Transfer Value (or a CETV).

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Leaving the scheme

Can I opt out of my pension?

You can, but it’s wise to think carefully before making a decision.

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How do I opt out of my pension scheme?

You will need to complete a form, which you can find on the LPPA website.

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Can I pause my membership instead of opting out?

No, but you may have the option to reduce your contributions with by joining the 50/50 scheme.

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Pension payments

When / how will I get my payslips?

You can access your payslips on PensionPoint, unless your pension is with Brent, Ealing Havering or Newham.

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How does the annual allowance increase affect me?

It gives you a higher threshold (up to £60,000) of pension savings for the tax year.

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My tax code is wrong.

If you think your tax code is incorrect, please contact HMRC.

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Other pension questions

If you have any other questions about your pension, you might find what you’re looking for on the LPPA Help Hub.

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